Optimize processes - Increase quality - Empower employees - Ensure success
I know garage businesses from every perspective, from the workshop to customer service and sales, right through to management.
My career in the automotive industry began with an apprenticeship as an automotive mechanic and led through roles as service manager, head of aftersales, operations manager, and finally to the position of managing director of a garage business.
With over 20 years of experience in automotive retail, I am familiar with the brands of Volkswagen AG (VW PW, Audi, Seat, Cupra and VW NF) from operational, entrepreneurial and strategic responsibility, including the interfaces between service, sales and management.
Today I use this practical knowledge to specifically support garages and car dealerships in terms of structure, processes and entrepreneurial decisions.
My current residence is in Tenerife. Therefore, collaboration usually takes place efficiently and in a structured manner remotely, which is technically feasible today.
For larger projects or to establish a collaboration, I am happy to meet you in person to get to know your company, your team and your goals.
Our services
1
Audit and importer preparations
Prepare audits and business reviews securely and in a structured manner
2
Key Performance Indicators & Management Reporting
Transparent decision-making criteria for management and owners
Management & Strategy Meetings
Preparation, structuring and follow-up of management and strategy meetings
3
Strategic sparring for CEOs
Entrepreneurial support on equal terms
4
Process support in service & after-sales
Efficient processes in the workshop and customer service
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Not every decision is pleasant. Clarity saves time, money, and energy.
1
Audit & Importer Preparations
Supporting garage businesses in preparing for importer audits and in business reviews with importers and brand managers.
Processes, key figures, documents and presentations are structured and prepared to present content clearly, comprehensibly and in a goal-oriented manner.
The aim is a professional and objective presentation of the company and the planned measures to achieve the objectives, without any surprises regarding the deadline.
2
Key Performance Indicators & Management Reporting
Preparation, structuring and consolidation of relevant key performance indicators from service, sales and operations as a basis for sound business decisions.
Existing figures are consolidated, presented in an understandable way, and focused on the key control variables.
The aim is to gain a clear understanding of the company's economic situation and the interplay between service and sales.
As a reliable basis for management meetings, business reviews and strategic decisions.
3
Management & Strategy Meetings
Structured preparation of management and strategy meetings, including topic prioritization, decision-making criteria, and clear goal setting.
Content from service, sales and operations is bundled, presented in an understandable way and placed in a logical decision sequence.
The goal is focused and efficient meeting management, clear decisions instead of discussions without results, and thorough follow-up with defined measures and responsibilities.
4
Strategic sparring for CEOs
Support for managing directors and owners in strategic and operational issues in garage operations.
As an external sparring partner, decisions are reflected upon, options are structured, and priorities are jointly sharpened, independently and practically.
The goal is clarity in entrepreneurial decisions, relief in everyday management, and a reliable second perspective on complex or sensitive issues.
Process support in service & after-sales
Analysis and support of selected processes in service, after-sales and at the interfaces to sales with a focus on efficiency, transparency and management relief.
Existing processes are jointly reviewed, structured and pragmatically further developed, without unnecessary theory or system changes.
The goal is a noticeable reduction in workload in day-to-day operations, clearer responsibilities, and stable processes that work in everyday life and are compatible with the existing organization.
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